Incident Reporting
Incident Types
| Code | Type | Severity |
|---|
| TECH | System/software failure | High |
| CAND | Candidate behavior | Medium |
| ENVR | Environment (noise, temp) | Low |
| SECU | Security breach | Critical |
Immediate Actions
TECH: Note error, screenshot if possible, call support
CAND: Verbal warning → written → terminate exam
ENVR: Document, remediate, note affected exams
SECU: Stop exam, secure evidence, call immediately
Documentation Template
Date/Time:
Exam/Candidate ID:
Workstation:
Incident Type:
Description:
Actions Taken:
Witnesses:
Attachments:
Escalation
| Severity | Contact | Response |
|---|
| Low | Log in VSS | 24hr review |
| Medium | VSS + email | Same day |
| High | Phone support | Immediate |
| Critical | Emergency line | Immediate |
Support Numbers
US: 1-800-XXX-XXXX
UK: 0800-XXX-XXXX
(Stored in TOOLS.md for your site)
Gotchas
- Document DURING incident, not after
- Never discuss with other candidates
- Exam sponsor may have additional reporting
