Manipulate ServiceNow Data

Quick start

Querying records (traditional):

var gr = new GlideRecord('incident');
gr.addQuery('state', 'Open');
gr.addQuery('priority', '<=', 2);
gr.orderBy('created_on');
gr.query();

while (gr.next()) {
    gs.info('Incident: ' + gr.getValue('number'));
}

Modern fluent queries:

var records = new global.GlideQuery('incident')
    .where('active', true)
    .where('priority', '<=', 2)
    .select();

for (var i = 0; i < records.length; i++) {
    var incident = records[i];
}

Aggregating data:

var agg = new GlideAggregate('incident');
agg.addAggregate('COUNT');
agg.addAggregate('SUM', 'time_worked');
agg.query();

while (agg.next()) {
    var count = agg.getAggregate('COUNT');
    var total = agg.getAggregate('SUM');
}

Secure access (with ACL enforcement):

var gr = new GlideRecordSecure('confidential_table');
gr.query();
// Only returns records user has permission to see

Performance patterns

Best practices

• Use GlideQuery for new code (modern, fluent)
• Use GlideRecord for complex queries and CRUD operations
• Never iterate to count; use GlideAggregate instead
• Use getValue() instead of dot-walking for performance
• Use GlideRecordSecure when ACLs matter
• Use setLimit(1) for existence checks
• Copy encodedQuery from list views for complex filters
• Test queries on sub-production before production
• Refactor repeated query logic into Script Includes
• Always check if record exists with next() before accessing

Key APIs

Reference

For Performance optimization, decision matrices, and anti-patterns, see BEST_PRACTICES.md